Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Please read carefully
terms of use
By accessing or purchasing from our website (www.solandsprig.com.au), you agree to the following terms and conditions. Please read them carefully.
Sol & Sprig is a small business offering handmade crochet toys and accessories for kids. These terms govern your use of our website and services provided through this platform.
By using our site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any minor dependents to use this site.
You agree not to use our products for any illegal or unauthorized purpose, or to violate any laws in your jurisdiction.
All products are handmade and may vary slightly in size, colour, or appearance. We reserve the right to modify or discontinue any item without notice. We make every effort to display products as accurately as possible, but colours may appear differently depending on your screen and lighting.
Prices are listed in AUD and are subject to change without notice. We reserve the right to correct pricing errors. Payments are processed securely through Stripe Payments, PayPal, or other approved methods.
We ship from Australia. Shipping times and fees are provided at checkout. Once your order is shipped, you will receive tracking information. We are not responsible for delays caused by third-party couriers.
Returns are accepted within 14 days of receiving your order for eligible crochet toys. Items must be unused, in original packaging, and in resellable condition.
- Return shipping is at the buyer’s expense
- Sale items are final and cannot be returned
- Exchanges are processed via store credit
- If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue
For full details, see our Return Policy.
All content on this site – including images, product descriptions, and branding – is the property of Sol & Sprig and may not be used or reproduced without written permission.
Sol & Sprig is not liable for any injury, loss, or damage resulting from the use of our products or website. Our handmade items are intended for gentle play and should always be used under supervision, especially for children under 3 years old.
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the site means you accept the revised terms.
For questions about these Terms or anything else, please contact: hello@solandsprig.com.au
Privacy & cookies
At Sol & Sprig, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your personal data is collected, used, and shared when you visit or make a purchase from our store.
When you make a purchase or attempt to do so through our website, we collect the following:
- Your name, billing and shipping address, payment details, email, and phone number
Information automatically collected such as browser type, IP address, time zone, and cookie data.
We use your personal data to:
- Fulfil and manage your orders, process payments, and arrange shipping
- Communicate with you about your order or respond to inquiries
- Improve our store and customer experience
- Prevent fraud and ensure security
We only share your information with trusted third parties necessary to run our store, such as:
- Payment providers (e.g. Stripe Payments, PayPal, etc.)
- Shipping carriers
We do not sell or rent your information to third parties.
Our site uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features.
If you are a resident of certain regions (such as the EU under GDPR), you have rights to access, correct, or delete your personal data. To exercise your rights, please contact us at: hello@solandsprig.com.au
We retain your order information for our records unless and until you ask us to delete it.
We may update this policy to reflect operational, legal, or regulatory changes. The latest version will always be posted on our website.
For questions or concerns about our privacy practices, you can contact us at: hello@solandsprig.com.au
